Returned items must comply with our returns policy:
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
If you would like to return or cancel an item that has been Pre-ordered, please view our ‘Customised Items’ and ‘Pre-order items’ sections below for further information or contact Customer Service for assistance.
Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return.
To arrange for a return, please email us on firstname.lastname@example.org and we will guide you through the return process.
Returns shipping charges are complimentary on all exchanges, although customers are responsible for taxes and duties.
Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.
Pre-order items can be returned for a refund only, due to the fact that they are produced upon request, we will not be able to offer an exchange.
Once your return has been received and accepted by our designer member, your refund will be completed via the original payment method, excluding the delivery costs within a period of 1 month. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can get in touch with us at email@example.com for any queries on your return request.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service at firstname.lastname@example.org as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you need to exchange an item please send us an email at firstname.lastname@example.org with the details of the exchange and we will guide you through the exchange process. Please note that Pre-Order and Customized items cannot be exchanged, they can only be refunded.