Frequently Asked Questions
How do I make a purchase?
Shopping at leneuf34 is easy:
Do I need to set up an account to place an order?
You can shop at leneuf34 as a guest, without creating an account.
However, register with us and you'll be able to enjoy the following benefits
Is my personal information kept private?
I’ve forgotten my account password, what should I do?
To re-set your password, click on 'Forgot your password' on the Customer Log in page and follow the instructions. Please note, for security reasons we are unable to send your old password via email
What payment methods does Leneuf34 accept and is it safe to use my credit card online?
We accept Visa, MasterCard, and American Express. You can also choose to pay with Apple Pay and PayPal. All payments are processed through a secure checkout system provided by Stripe.
First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security, but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.
If you would prefer to place an order by telephone, you can call Customer Care on +33632055562 (from a mobile or internationally) or you can also place an order by email to firstname.lastname@example.org. Alternatively, you can order directly through our Instagram page @leneuf34 or our Facebook page.
How can I choose the currency I pay in?
You are currently viewing the international version of our website and the default currency is in Euros. To change the currency, select the relevant one from the drop-down menu on at the top left-hand side of the screen.
Which destinations does leneuf34 ship to?
Leneuf34 delivers worldwide to all destinations covered by DHL Express.
How long does delivery take, and how much does it cost?
We ship worldwide with DHL and the delivery timeline depends on the designer location and the shipping destination. Within Europe, to and from, would take 2-3 days, international deliveries can take up to 7-10 days, depending on destination. Delivery cost is offered for free. For any further information please contact us at email@example.com
How long does it take for Pre-Order to be delivered?
The delivery timeline depends on the pre-order item and the brand, please check the information available on each product description page or contact us at firstname.lastname@example.org
How much duties and taxes will I have to pay?
Taxes and duties are calculated according to your shipping destination Within Europe, VAT is already included in the retail price. The total on the order summary page will then show you a breakdown of the costs.
Most countries are shipped on a DPA (Delivered at Place) basis, which means that all relevant import taxes and duties are not included in the final purchase price and it will be paid by the customer’s end. So, once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.
Shipments from US based designers are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.
Does Leneuf34 ship to multiple addresses?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
Can I change or amend my order once it has been placed?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.
However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please contact us on email@example.com
How can I track my order?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. Alternatively, you can contact us at firstname.lastname@example.org
How do I Return or Exchange an item?
Making a return or exchange is easy. You have 14 days to decide whether to keep your items and we will collect from your home, work or alternative address for free. To arrange your exchange or return, simply sign in to your Leneuf34 account and select the relevant action to your order. Alternatively, you can contact us at email@example.com with the order exchange or refund option and we will send you all the required returns instructions by email. View more information here.
Will I be refunded for the full value of my order?
Your refund will be issued in full to the original credit card used to place the order. Shipping costs are not refunded for items using our free collection service. EU VAT is included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 10 business days for the refund to appear in your account.
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